What is EnCare Professional Plus Support?

EnCare Professional Plus provides an enhanced level of care for all your technical requirements, by providing the highest levels of customer service and expertise, including server monitoring, full network support and through effective resource management, instil reliability thus reducing downtime.

EnCare Professional Support Service

Aimed at

Organisations with limited in-house technical ability, who depend on IT and need to ensure their systems are maintained to the highest standards, instilling long term reliability.

Key features

  • Unlimited telephone support.
  • Unlimited remote support.
  • SMS and email support.
  • Network documentation management.
  • SMS and email notification.
  • Pre-emptive network maintenance.
  • Priority response times.
  • Daily server checks 7 days a week 24-7.
  • Critical server monitoring 24-7.
  • Support call co-ordination.
  • Remote management for all servers.
  • Remote management for all PC’s.
  • Remote management for all Apple equipment.
  • Network documentation.
  • Warranty Co-ordination.
  • Pay annually or monthly.
  • No additional travel charges.